Frequently Asked Questions

Try it at home, risk-free. If the fit isn’t right, we make exchanges easy within 30 days. Not sure on size? Start with your usual and check our Size Guide on each product page. Our support team can also help you pick the right fit.

We stand behind our craftsmanship with a 1-year guarantee against defects on qualifying products and a 30-day try-at-home window for fit and comfort. If a factory defect shows up under normal use, we’ll repair or replace.

Orders leave our warehouses after extensive inspection in 1-3 business days. Transit time depends on your location and carrier. You’ll get tracking by email as soon as it’s moving. It takes 5-10 business days to arrive after processing.

Use the tracking link in your email or visit our Track Order page. Note: after dispatch, carriers take 3-4 business days to show the first scan. Please be patient.

Major credit cards, Shop Pay, Crypto (USDC) and more at checkout. All payments are encrypted end-to-end. Your data stays protected.

We’re here to help with sizing, product picks, and order questions. Reach us via the form below and we’ll get you sorted.

Important Note

Delivery times may vary during peak seasons.

Customer service

Response time: 1-2 business days

Hours
Mon - Fri: 9:00AM - 5:00PM

Contact
Email: info@stonewallgear.com

Address
312 W 2ND ST
CASPER, WY 82601
Wyoming

Contact

Still need help? Check our FAQ and tracking page first.

Tracking & Delays
Tracking updates take 3–4 business days to appear after shipping. Delivery may be delayed by transit, weather, or customs. If your tracking has not updated for more than 7 business days, contact us below.

Response Time: 1–2 business days
Please include your order number, email used at checkout, and a short description of the issue.

Contact form

STONEWALL

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